Polynucleotides

Free UK Express Shipping:

• We offer free express shipping on all orders within the UK. Orders are typically delivered within 3-5 business days, depending on your location.
• Orders are processed within 1-2 business days.

USA Shipping:

• For orders shipped to the USA, there is a £30 delivery charge. Delivery times will vary based on location.

Please note that delivery times may be affected during peak periods or due to unforeseen circumstances.

Return Policy

We want you to be satisfied with your purchase from AesGo Aesthetics. If you’re not completely happy, we offer a 14-day return policy on all beauty devices.

Eligibility for Returns:

• Returns must be made within 14 days of delivery.
• The product must be unused, in its original packaging, and include all accessories, manuals, and any promotional items.
• Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items:

• Used, damaged, or altered products.
• Items marked as “final sale” or “non-returnable.”
• Gift cards and promotional vouchers.

Return Process:

1. Contact Us: Email info@aesgo.co.uk within 14 days of receiving your order, including your order number and reason for return.
2. Return Authorisation: Once approved, you will receive a Return Authorisation (RA) number and instructions.
3. Ship the Item: Package the item securely with its original packaging and accessories. Clearly label the RA number on the outside of the package. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds:

• After receiving and inspecting the returned item, we will notify you if the refund is approved.
• Approved refunds will be processed within 14 business days and credited to your original payment method.

Exchanges:

• We do not offer direct exchanges. To exchange, please return the original item for a refund and place a new order.

Warranty Policy

All AesGo beauty devices come with a 1-year limited warranty from the purchase date, covering defects in materials and workmanship. The warranty does not cover damage caused by misuse, accidents, or unauthorised repairs.

Coverage:

• Manufacturer’s defects only.
• Defective items will be replaced free of charge within the warranty period.

Exclusions:

• Damage due to accidents, misuse, incorrect voltage, or unauthorised repairs.
• Warranty claims are valid only with the original proof of purchase from authorised sellers.
• Devices must be used with authorised accessories (e.g., charging cable).

Warranty Process:

1. Contact info@aesgo.co.uk with details of the defect.
2. Return the defective product for inspection.
3. If approved, a replacement will be arranged.

For more information or assistance, please contact us at info@aesgo.co.uk.

AesGo Shipping & Return Policy

Shipping Policy

Free UK Express Shipping:

• We offer free express shipping on all orders within the UK. Orders are typically delivered within 3-5 business days, depending on your location.
• Orders are processed within 1-2 business days.

USA Shipping:

• For orders shipped to the USA, there is a £30 delivery charge. Delivery times will vary based on location.

Please note that delivery times may be affected during peak periods or due to unforeseen circumstances.

Return Policy

We want you to be satisfied with your purchase from AesGo Aesthetics. If you’re not completely happy, we offer a 14-day return policy on all beauty devices.

Eligibility for Returns:

• Returns must be made within 14 days of delivery.
• The product must be unused, in its original packaging, and include all accessories, manuals, and any promotional items.
• Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items:

• Used, damaged, or altered products.
• Items marked as “final sale” or “non-returnable.”
• Gift cards and promotional vouchers.

Return Process:

1. Contact Us: Email info@aesgo.co.uk within 14 days of receiving your order, including your order number and reason for return.
2. Return Authorisation: Once approved, you will receive a Return Authorisation (RA) number and instructions.
3. Ship the Item: Package the item securely with its original packaging and accessories. Clearly label the RA number on the outside of the package. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds:

• After receiving and inspecting the returned item, we will notify you if the refund is approved.
• Approved refunds will be processed within 14 business days and credited to your original payment method.

Exchanges:

• We do not offer direct exchanges. To exchange, please return the original item for a refund and place a new order.

Warranty Policy

All AesGo beauty devices come with a 1-year limited warranty from the purchase date, covering defects in materials and workmanship. The warranty does not cover damage caused by misuse, accidents, or unauthorised repairs.

Coverage:

• Manufacturer’s defects only.
• Defective items will be replaced free of charge within the warranty period.

Exclusions:

• Damage due to accidents, misuse, incorrect voltage, or unauthorised repairs.
• Warranty claims are valid only with the original proof of purchase from authorised sellers.
• Devices must be used with authorised accessories (e.g., charging cable).

Warranty Process:

1. Contact info@aesgo.co.uk with details of the defect.
2. Return the defective product for inspection.
3. If approved, a replacement will be arranged.

For more information or assistance, please contact us at info@aesgo.co.uk.

AesGo reserves the right to update this policy at any time. Changes will be posted on our website.