Treatment Deposit, Cancellation & Refund Policy

Booking and Payment
After selecting your treatment and scheduling your appointment, a 50% deposit is required to secure your booking. The remaining balance will be payable upon the completion of your treatment. We accept payments via cash, bank transfer, or card.

Cancellations and Rescheduling
We understand that circumstances can change. If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours' notice to avoid forfeiting your deposit. Our team is happy to assist in rescheduling your appointment to a more convenient time.

In the unlikely event that we need to cancel or reschedule your appointment, we will provide at least 48 hours’ notice. You will then have the option to reschedule or receive a full refund.

Refund Policy
If you cancel your appointment with a minimum of 48 hours' notice, your deposit will be fully refunded. However, for Botox treatments, a non-refundable prescriber fee of £30 will apply, and you will receive a partial refund.

Please note that deposits are non-refundable if less than 48 hours' notice is given for cancellations or changes.

Reviewing Policies
Before completing your booking, you will have the opportunity to review our cancellation, rescheduling, and refund policies in full. We encourage you to read these carefully to ensure a smooth and hassle-free experience.